Privacy Policy

This policy explains what information Neuronyx AI collects, why, how long we keep it, and how you can have it deleted. We’ve written it in plain language. If anything is unclear, email us at info@neuronyxai.com.

1. Who we are

Neuronyx AI (“Neuronyx”, “we”, “us”) builds AI assistants and AI models for Arabic, focused on Iraqi Arabic. Our products include:

• Lahja — AI assistants that answer a business’s customers on WhatsApp.
• Custom AI agents — assistants and automated flows we build and run for a specific business.
• Neuronyx models and API — chat, text-to-speech and speech-to-text models that developers use in their own apps.
• Our websites — neuronyxai.com and lahja.neuronyxai.com.

We are based in Baghdad, Iraq. Contact: info@neuronyxai.com.

2. Our role: for the business, or for ourselves

• When you message a business that uses Lahja or a Neuronyx agent (for example, you message a shop on WhatsApp and its assistant answers), the business decides why your information is used. We process it on the business’s behalf and on its instructions, to run its assistant. The business’s own privacy policy also applies, and you can contact the business or us about your data.
• When you use our website, contact us, or use our API, we decide how that information is used, and this policy applies directly.

3. What we collect

3.1 When you chat with an assistant on WhatsApp

We receive these through the WhatsApp Business Platform (provided by Meta):

• Your WhatsApp phone number (or WhatsApp user ID) and your WhatsApp profile name.
• The messages you send: text, voice notes, photos, locations, button taps, and reactions.
• The replies the assistant sends you, including its voice notes and the photos it sends.
• Details you choose to give for an order, booking, or request — for example your name, phone number, governorate, address, nearest landmark, the product, size or colour you chose, or the doctor and day you asked for.
• Your answers to a survey, if the business sends you one.
• Technical message data: time sent, delivery and read status, and message IDs.

We do not receive your WhatsApp contacts, your other chats, your calls, or anything outside your conversation with that business’s number.

3.2 Voice notes

When you send a voice note, we convert it to text so the assistant can understand it. We keep the text (the transcript), not the audio file. The audio is processed and then discarded by our system. When the assistant replies with a voice note, it is generated from text; we keep the text of the reply.

3.3 When you contact us or use our website

• What you type in our contact, demo-request or API-access forms: your name, business name, phone/WhatsApp number, email, and your message.
• Basic technical data that any website receives, such as your browser type and the pages you visited, used to keep the site working and secure. We don’t use analytics or advertising cookies. The site only remembers your light or dark theme choice, in your own browser.

3.4 When you use our API

• Your account and billing details: name, business name, email, phone, and payment records.
• Usage data for each request: time, request id, model, endpoint, the number of tokens, characters or seconds, cost, and status. On our servers, the text, audio and transcripts of your requests are held only while the request runs and are not stored.

4. How we use it

We use information only to:

1. Answer you — understand your message and reply, by text or voice note.
2. Handle your request — pass your order, booking, question, or complaint to the business’s staff, and let a person take over when you ask for one or when the assistant can’t help.
3. Run the service safely — prevent abuse and spam, keep within daily limits, fix errors, and check the quality of replies (for example, checking that a reply is in natural Iraqi Arabic before it is sent).
4. Report to the business — give the business its orders, requests, conversations, and a monthly summary.
5. Reply to you when you contact us, and send you information you asked for.
6. Bill API customers and keep the records the law requires.

We do not sell your information. We do not use it for advertising. We do not use your conversations or API requests to train AI models.

5. Who we share it with

We share information only as needed to run the service:

• The business you are talking to — its staff see your conversation, orders, and requests.
• Meta (WhatsApp) — every WhatsApp message passes through the WhatsApp Business Platform. Meta’s own terms and privacy policy apply to WhatsApp.
• AI model providers — to understand and answer messages, the text of a conversation, voice notes, and photos are sent to the AI model providers we use. They process it to return a result, under their own data-processing terms.
• Cloud hosting providers — our servers and databases run with a cloud hosting provider.
• Spreadsheet services — only for businesses that choose to manage their catalog or receive survey results in a shared spreadsheet.
• Authorities — only if Iraqi law requires it, and only what is required.

A current list of the service providers we use is available on request at info@neuronyxai.com.

6. How long we keep it

7. Deleting your data

You can ask us to delete your data at any time:

• Email info@neuronyxai.com with the subject “Delete my data” and the WhatsApp number you used (and the name of the business you talked to, if you know it).
• Or, in the WhatsApp chat, ask to speak to a person and say you want your data deleted.

We confirm the request and delete your conversation history, orders and requests from our systems within 30 days. The business may keep records it needs by law (for example, a completed sale), and Meta keeps its own WhatsApp records under its own policy. Full steps: neuronyxai.com/data-deletion.

8. Your other rights

You can ask us:

• what information we hold about you, and for a copy of it;
• to correct information that is wrong;
• to stop using it for a particular purpose.

You can also simply stop messaging: the assistants only reply to you, and don’t start conversations on their own except where the business has your order, booking or install to follow up on. If you don’t want any further messages, ask in the chat for a person, or email us. Write to info@neuronyxai.com and we’ll answer within one working day (Saturday to Thursday) and complete the request within 30 days.

9. Security

We protect information with access control (only the business’s authorised staff and our team can see it), encrypted connections, signed WhatsApp webhooks, and secrets kept outside our code. No system is perfectly secure; if we learn of a breach that affects your information, we will tell the affected business and, where we can, you.

10. Where your data is processed

We are based in Iraq. Our hosting and AI model providers may process data in other countries. We use providers that protect data under their own security and privacy commitments.

11. Children

Our services are for businesses and adults. We don’t knowingly collect information from children under 13. If you believe a child has sent us information, email us and we’ll delete it.

12. Changes to this policy

If we change this policy, we’ll update the date at the top. If a change is significant, we’ll tell the businesses that use our service.

13. Contact

Neuronyx AI · Baghdad, Iraq · info@neuronyxai.com